Customer Retention

From personalised journeys and loyalty tactics to reviews and top-tier customer support, we turn one-time buyers into lifelong fans

From first purchase to lifelong brand advocates

New customers are harder and more expensive to acquire than ever. That’s why we help Shopify brands put customer retention at the heart of their growth strategy. By focusing on reviews, loyalty, subscriptions, and personalization, we make sure every customer comes back for more. We bring years of ecommerce, design, and strategy expertise to create data-driven retention programs that scale. Whether you’re just starting or looking to optimize a mature setup, we’re here to grow with you.

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Why retention matters

Retention is the engine of sustainable ecommerce growth. Brands that invest in customer retention increase Customer Lifetime Value (CLV), reduce dependency on paid ads, and build stronger communities around their brand. With the right tools and setup, you can:

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Boost lifetime value with loyalty and subscription programs

Increase trust and conversion through verified reviews

Personalize experiences with AI-powered recommendations

Automate retention touchpoints across the customer journey

Grow sustainably by turning buyers into repeat customers and advocates

Elevate customer support to turn service into a revenue driver

Growth plans built around your stage

We offer three tailored growth plans, each designed to match where you are today, and where you want to go next. Whether you're launching, scaling, or sharpening operations, every plan comes with a clear roadmap, deep Shopify expertise, and hands-on support where it drives the most impact. It all starts with a focused onboarding phase to align on goals, stack, and performance priorities, so we’re not just building, we’re building smart.

Starter

For webshops up to €30K/month in revenue
You're early, ambitious, and ready to grow

We help you build a strong foundation and create a 12-month growth plan tailored to your goals. It starts with an onboarding sprint to map your current state, align on KPIs, and define your e-commerce strategy.

Strategic growth planning

Data foundations & KPI alignment

Ongoing growth coaching

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Plus

For stores ranging €30K–€200K/month
You’ve found traction, now it’s time to scale

This approach is built for fast-growing teams who need clear priorities, clean execution, and reliable insight across their funnel. We bring focus to your operations and plug in the right tools to optimise revenue and retention.

Revenue drivers (Profitablity, Retention)

Funnel and CRO improvements

Tech stack integration & automation

Monthly KPI & performance reviews

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Premier

For mature stores over €200K/month
At this level, growth isn’t guesswork, it’s precision.

Premier is for high-volume brands ready to optimise every part of the engine: from testing and personalisation to cross-border strategy and advanced retention systems.

A/B testing & conversion optimisation at scale

Advanced merchandising and personalisation strategies

Attribution analytics for your marketing mix

Deep retention strategies across CRM & CX

Internationalisation of storefronts, payments & logistics

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Customer retention for growth-focused brands

Customer retention is more than sending the occasional follow-up email, it’s a full strategy. We design, implement, and optimize all key retention pillars so your brand doesn’t just sell, but evolves with your customers